Palm Beach Hospice Partners On Call Services

Hospice Partners On Call
Solutions for After-Hours Call Assistance

As a proven and successful component of Hospice of Palm Beach County's span of comprehensive programs, Hospice Partners On Call was created to make it easier for their hospice care partners to meet every need of patients and families around the clock. These needs don't always correspond to 9 to 5 business hours. Hospice Partners On Call assures hospice providers that an after-hours team is available to provide answers, offer clinical instruction, or immediate interventions for patients and families who are in need of acute care or immediate intervention over the phone. A team of professionally trained and skilled customer service representatives and RNs combined with state-of-the-art information tracking technology is dedicated to providing a seamless care experience, 24/7.

“Hospice Partners On Call is a source for continuity of care at a time when every healthcare provider needs a competitive edge to improve the intensity of its operation, its image in the community and the ability to save money – all the while enhancing access to care,” said Jennifer Kast, Chief Operating Officer of Hospice Partners On Call.

As an industry-leading after-hours triage call center, the program is offered as a contracted service to hospice providers around the country that do not have call centers with triage capability (an estimated 90%). Hospice Partners On Call currently provides services to six hospice providers:

Hospice of the Chesapeake
Hospice of Dayton
Valley Hospice
Douglas Gardens
Metropolitan Jewish Hospice and Palliative Care
and Hospice of Palm Beach County.

“Their triage software provided a seamless integration with our patient records. The Hospice Partners On Call program has proven to be top notch, and Hospice of the Chesapeake is confident that our patients and families are receiving the best quality care 'round the clock’,” said Michael McHale, Chief Operating Officer, Hospice of the Chesapeake.